Kim and Amy
Reception Team Managers
The Practice Management Team manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). They support the Admin Team, GPs and other medical professionals attached to the practice to deliver patient services and help to develop extended services, enhancing patient experience and care.
Jude and Marhi
Senior Secretaries / IT Support
Pam, Cheryl and Karen
Dawn, Janet, Linda, Gemma, Tracie, Michelle, Heather, Hannah, Laura, Janet, Zehra and Louise
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being. You do not need to share information at this stage but it is extremely helpful if you do. They also deal with the repeat prescription requests so any queries regarding prescriptions can often be dealt with by these individuals or the pharmacy team attached to the practice. If it is a more complex query, a GP will look into it.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.